policies

Shipping policies:
Orders will be shipped within 48 hours of payment (most orders shipped within 24 hours)
To ensure that your order arrives as quickly as possible, please verify your shipping address is current/correct when ordering. We send orders to the address provided to us at time of checkout.
Laptop-keys.com is not responsible for orders sent to the incorrect address due to buyer negligence. International customers, please see http://www.usps.com/international/serviceupdates.htm for any restrictions on delivery to your country.

Return / exchange policies
Undamaged items maybe returned for an exchange or refund within 30 days of receipt of item(s). All returns are subject to a 15% restocking fee and buyer may be responsible for all shipping and handling charges.
If the item needs to be exchanged, please visit www.laptop-keys.com/exchanges.
If the item needs to be returned, please visit www.laptop-keys.com/returns.
Due to the nature of the products that Laptop-Keys.com offers, damage to the product may occur during installation. If damage occurs and a part of the item needs to be replaced, please contact customer service.

Cancellation policies
Orders may be cancelled within 12 hours of being placed prior to shipping. If the order was shipped within this 12 hour period, the order can no longer be cancelled. All cancellations are subject to a cancellation fee of 10% of the order total. This is a non-refundable service fee charged to us by our credit card processor. You must contact customer service to cancel your order.