Our Policies
Everything you need to know about shipping, returns, exchanges, cancellations, and self-repair.
Shipping
Orders are shipped within 48 hours of payment — most orders ship within 24 hours.
To ensure your order arrives promptly, please verify that your shipping address is current and correct at checkout. We ship to the address provided at the time of ordering.
Laptop-Keys.com is not responsible for orders sent to an incorrect address due to buyer error.
Shipping charges are generally not refundable. Exceptions may be made at our discretion — for example, if an order never shipped, was lost in transit per carrier confirmation, or was mis-shipped on our end.
For upgraded shipping, we are not responsible for any Collect on Delivery (COD) charges the carrier requests upon receipt. We do not collect these fees and are unable to invoice them when you order.
International customers: please refer to the USPS International Service Updates for any restrictions on delivery to your country.
Returns & Exchanges
Undamaged items may be returned for an exchange or refund within 30 days of receipt.
We cannot accept parts that are broken, missing pieces, or otherwise non-functional as returns or exchanges.
Refund returns are subject to a 10% restocking fee, which covers the payment-processing and shipping costs we cannot recover, and the buyer is responsible for return postage. We waive the restocking fee when we do not have a compatible part for you or when the mistake was ours. Exchanges do not incur a restocking fee — you receive full credit toward replacement items.
Our responsibility is to get the correct part to you in the correct condition. Once a part has been installed or an installation has been attempted, we no longer replace it for breakage or damage. If a part arrives damaged or is not the part you ordered, please contact customer service before installing it.
How to Return or Exchange an Item
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Start the process online. For a refund: begin a return — look up your order, select the items you're sending back, and submit the request. For an exchange: begin an exchange — look up your order, select the items you're sending back, then shop for replacements. Your credit is applied at checkout; any balance is either charged or credited accordingly.
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Once your request is submitted, you'll receive an Authorization slip (Return Authorization for refunds, Exchange Authorization for exchanges). The slip includes a unique RMA number and the mailing address — print it and include it with your return package.
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Package the items you're sending back along with the printed slip, and mail the package to the address shown on your slip. Exchanges should be mailed within 14 days of receiving your slip.
Do not send returns or exchanges without first obtaining an authorization slip — the mailing address is only provided on the slip.
Cancellations
Orders may be cancelled free of charge at any time before they ship. Most orders ship within 24–48 hours of payment, so please let us know as soon as possible.
Once an order has shipped it can no longer be cancelled; please use the returns process instead.
Ordered the wrong key? You do not need to cancel: you can change, add, or remove items yourself on the order lookup page until the order is fulfilled.
To cancel, use the cancel button on the order lookup page or contact customer service with your order number. Cancelled orders are refunded in full to the original payment method.
Self-Repair & Installation
Our parts are sold for do-it-yourself installation. We supply the parts only — we do not perform or supervise repairs.
By purchasing from us and attempting a self-repair, you agree that the repair is carried out entirely at your own risk.
Our support covers getting the correct part to you in the correct condition. Once a part is installed, or an installation has been attempted, we are not responsible for breakage or damage and do not provide free replacements, whether the damage is to the part or to your laptop.
Laptop-Keys.com is not liable for any damage that results from installing, attempting to install, or removing our parts. This includes damage to your keyboard, laptop, or other components, damage to the part itself, loss of data or use, loss of manufacturer service coverage, and the cost of any professional repair or replacement.
Our installation instructions, videos, and support advice are general guidance offered as a courtesy. They are not a guarantee that a repair will succeed on your particular laptop.
If you are not confident doing the repair yourself, please have the part installed by a qualified technician.
The full wording is in section 9 of our Terms & Conditions.
Text Messages (SMS)
Texts are optional and only sent if you tick the consent box at checkout or on our clip help form. We text only about your own order or support request — never marketing.
We do not sell, rent, or share mobile numbers or text-message opt-in consent with any third party for marketing or promotional purposes.
Message frequency may vary. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time.
Full details are in the Text Messages section of our Privacy Policy.