Our Policies
Everything you need to know about shipping, returns, exchanges, and cancellations.
Shipping
Orders are shipped within 48 hours of payment — most orders ship within 24 hours.
To ensure your order arrives promptly, please verify that your shipping address is current and correct at checkout. We ship to the address provided at the time of ordering.
Laptop-Keys.com is not responsible for orders sent to an incorrect address due to buyer error.
Shipping charges are generally not refundable. Exceptions may be made at our discretion — for example, if an order never shipped, was lost in transit per carrier confirmation, or was mis-shipped on our end.
International customers: please refer to the USPS International Service Updates for any restrictions on delivery to your country.
Returns & Exchanges
Undamaged items may be returned for an exchange or refund within 30 days of receipt.
Refund returns are subject to a 10% restocking fee, which covers the payment-processing and shipping costs we cannot recover, and the buyer is responsible for return postage. We waive the restocking fee when we do not have a compatible part for you or when the mistake was ours. Exchanges do not incur a restocking fee — you receive full credit toward replacement items.
Due to the nature of the products we offer, damage may occur during installation. If damage occurs and a part needs to be replaced, please contact customer service.
How to Return or Exchange an Item
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Start the process online. For a refund: begin a return — look up your order, select the items you're sending back, and submit the request. For an exchange: begin an exchange — look up your order, select the items you're sending back, then shop for replacements. Your credit is applied at checkout; any balance is either charged or credited accordingly.
- 2
Once your request is submitted, you'll receive an Authorization slip (Return Authorization for refunds, Exchange Authorization for exchanges). The slip includes a unique RMA number and the mailing address — print it and include it with your return package.
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Package the items you're sending back along with the printed slip, and mail the package to the address shown on your slip. Exchanges should be mailed within 14 days of receiving your slip.
Do not send returns or exchanges without first obtaining an authorization slip — the mailing address is only provided on the slip.
Cancellations
Orders may be cancelled free of charge at any time before they ship. Most orders ship within 24–48 hours of payment, so please let us know as soon as possible.
Once an order has shipped it can no longer be cancelled; please use the returns process instead.
Ordered the wrong key? You do not need to cancel: you can change, add, or remove items yourself on the order lookup page until the order is fulfilled.
To cancel, use the cancel button on the order lookup page or contact customer service with your order number. Cancelled orders are refunded in full to the original payment method.